Resume

Professional Biography

I have experience in IT support, customer experience, and product management across higher education, automotive, and retail industries. I specialize in identifying user needs, effective communication, and optimizing digital experiences through strong skills in UI/UX design, planning, database design, and SQL development. Passionate about continuous learning and creative problem solving, I am committed to leveraging technology and data-driven design to improve processes, enhance user satisfaction, and deliver meaningful business outcomes.

Highlights

• Designed and managed the digital presence for a microelectronics design firm, leading website UI/UX design for 10+ webpages, content production and governance of 5+ articles, and ongoing enhancements and publications to align with evolving business objectives and stakeholder requirements.
• Supported enterprise customer experience and IT operations initiatives for a global automotive manufacturer by improving website health monitoring processes for 6 subsidiary brands, researching user-centered design enhancements for 2 user workflows, and accelerating adoption of 4+ operational dashboards and automation tools for internal use.
• Delivered advanced technical support and technology services for a leading university, overseeing IT equipment lifecycle management for 100+ faculty and staff, audiovisual operations for 50+ events, and end-user training resources to ensure reliable service delivery across academic and administrative environments.
• Influenced e-commerce strategy for a retail clothing company through market analysis of 3+ industry competitors, executive presentations, management of 10+ agile tickets, and cross-functional collaboration that enhanced website usability and operational effectiveness for 4+ user stories.

Work Experience

Education

Skills & Expertise